Where is my order?
Please contact our customer service support center for help in order status or you can give us a call at (305)896-4972 any time between 9 A.M. and 6 P.M. PST.
Can I place an order over the phone?
Unfortunately, we are unable to accept orders over the phone. However, you may place any order from our website or mobile device.
What method of payments do you accept?
ThePrissyShop currently accepts a variety of payment methods including Visa, American Express, MasterCard, Discover, and PayPal.
What is your size guide?
Please check out our size guide
Do you have any current discount codes?
We always try to provide our customers with the latest steals and deals. Always check our home page and our Instagram (@theprissyshop) for the current promotional codes.
I'm trying to use a discount code but it's not working!
Unfortunately, some of our discount codes promotional period may have ended. Always check the expiration date of the discount code before use to make sure the promotional time is still valid.
I forgot to use a discount code on my order! What do I do?
We're so sorry to hear that. Unfortunately once your order is placed, we are unable to add discount manually
Can I use more than one discount code on my order?
One discount code is valid per order. Discount codes can not be combined with any other offer, code or promotion.
Why has my order been cancelled? I didn't authorize this.
Our items sell rapidly due to such high demand that is unforeseen. In some instances, items you have ordered may become unavailable at any given moment. If an item in your order is oversold, we will reach out via email as soon as possible. A full refund will be issued for the oversold item and the rest of the items in your order will continue to be shipped out.
I've ordered the wrong item/size. Can I edit my order?
We try our best to assist our customers the best we can based on our current inventory. Please give us a call/text (305)896-4972 or send us an email at firstname.lastname@example.org before your order is shipped. If your order has already been shipped and you have received email confirmation, we are unable to edit or adjust any existing orders.
How do I cancel my order?
In the event you wish to cancel your order, please contact us and we can cancel your order immediately. We are unable to cancel any orders that have already been shipped. A full refund will be issued back to the method of payment used to place the order immediately and an email confirmation will be sent moments after the order is canceled. Payouts for refunds typically take up to 24 hours to be reflected back on to your account.
I just bought an item on pre-order. What does that mean?
When you are placing an order for a "pre-order" item, it means the item is not currently in stock but is expected to be available at a later date. When you place a pre-order item, the item will be reserved and mailed out as soon as the shipment arrives at our warehouse. An email confirmation will be sent with tracking information when your item is ready to be shipped. Some of our products are highly sought after and we like to ensure our customers can receive their size for these items when they do become available.
What happens when I order a pre-order item and in stock items in one order?
In this case, we will ship out all in stock items in your order. Your pre-order item will be reserved and held until it becomes available. You will receive an email confirmation for when your pre-order item is ready to be shipped.
My size is sold out! But I still want to order it.
Our website is in real time, meaning any product or size displayed online is what we currently have in our inventory. If your size is not showing up, unfortunately it is out of stock. We frequently promote restocked items through email newsletters and Instagram posts (@theprissyshop).
Where do you ship to?
For information on where we ship, please check out our shipping page
When is my order going to be shipped?
My tracking indicates my package is being returned to you.. HELP!
Any items that return back to our facility as Return To Sender will be issued a full refund for the order. If you contact us prior with an updated address, we would be more than happy to re-ship the package to you when it arrives back to our facility.
Merchandise must have all tags attached in order to be accepted as returned.
How do I return my item?
Check out our return's policy for more information. We exchange ONLY.